Customer Service Representative
Job Summary
A Travel and Hospitality CSR manages guest inquiries, bookings, and issue resolution across various channels (phone, email, chat). The primary goal is to provide a seamless travel experience, from initial reservation to post-trip support. This role acts as a brand ambassador for hotels, airlines, or travel agencies.
Responsibilities
- Handle customer inquiries via phone, chat, or email
- Provide accurate information and assistance
- Deliver excellent customer service
- Maintain interaction documentation
Required Skills
- BPO experience
- Good communication skills
- Customer-oriented mindset
- Ability to work shifting schedules
Job Details
Job Description:
- Handle customer inquiries via phone, chat, or email
- Provide accurate information and assist with customer concerns
- Deliver excellent customer service in every interaction
- Maintain proper documentation of customer interactions
Qualifications:
- At least High School (Old Curriculum) or Senior High School Graduate
- With BPO Experience
- Good communication skills
- Customer-oriented mindset
- Willing to work onsite and on a shifting schedule