Customer Service Representative

Responsibilities and Duties: - Assist customers with inquiries regarding financial services and bank accounts - Provide accurate information about account features and benefits - Resolve customer complaints and issues in a professional manner - Document customer interactions and transactions thoroughly - Collaborate with team members to enhance customer service processes - Ability to follow procedures and guidelines effectively Requirements: - Educational Qualifications: Bachelor’s degree in Finance, Business Administration, or related field - Experience Level: 0–2 years - Skills and Competencies: Strong communication skills; ability to interact positively with customers - Qualities and Traits: Detail-oriented, empathetic, and patient demeanor Working Conditions: - Office environment, may require sitting for extended periods