French Bilingual Customer Service
Job Summary
We are seeking highly motivated and proficient French Bilingual Customer Service Representatives to join a growing international brand. This role is responsible for delivering exceptional omnichannel support to French-speaking clients in the Canadian market. The successful candidate will manage support tickets and calls while ensuring high-quality service standards.
Responsibilities
- Deliver omnichannel customer support
- Handle French-language tickets and calls
- Manage dual-language support queues
- Maintain performance and quality standards
Required Skills
- Fluent in French
- Bilingual (French/English)
- Customer service experience
- Onsite availability in Davao
Job Details
Key Responsibilities:
- Deliver outstanding customer support across multiple channels (voice, chat, email, and other digital platforms)
- Handle French-language support tickets and calls
- Seamlessly transition to English-language queues during low French-volume periods
- Consistently meet performance, quality, and compliance standards set by the company
Qualifications:
- Language Proficiency: Fluency in French
- Bilingual Capability: Strong command of both French and English to manage dual queues
- Location: Must be able to work onsite and must be willing to relocate to our Davao site (relocation required)