Customer Service Representative
Job Summary
The Customer Service Representative will manage customer inquiries and complaints across various social media channels. You will be responsible for providing effective solutions, ensuring customer satisfaction, and monitoring post-purchase feedback. Additionally, you will support product information dissemination and assist in process improvement efforts.
Responsibilities
- Manage social media inquiries
- Handle and resolve customer complaints
- Monitor post-purchase satisfaction
- Identify service improvement areas
Required Skills
- Above average English communication
- Analytical and problem-solving
- MS Office proficiency
- Adaptability to shifting schedules
Job Details
Job Responsibilities:
● Manages inquiries through various social media channels.
● Handles customer complaints, provides appropriate solutions and alternatives within the time limits, and follows up to ensure resolution.
● Ensures that customers are satisfied with products or services.
● Engaging customers from time to time to get feedback and monitor post purchase satisfaction.
● Informing customers about new products or services
● Determining the quickest, most effective ways to answer customer questions.
● Escalating queries and concerns
● Troubleshooting common issues with a product or service
● Assess the company’s customer service policies and processes and identify areas for improvement.
● Other duties may be performed.
QUALIFICATION:
● College level with or without work experience.
● Above average English communication skills
● Good interpersonal skills
● Analytical and problem-solving skills
● Good comprehension skills
● Basic knowledge with MS Office
● Willing to work on shifting schedules, weekends, and holidays.